“This should be required learning every 5 years for all managers.”

“The skills I learned were immediately applicable to my job.”

“I really liked working in break out sessions with people who have similar problems to mine.”

“Strategies and practice with learned skills and case studies for reinforcement.”

“I really thank you for all the skills I was able to learn.  It worked like a charm!”  

“Crucial Conversations is with me every day.  I’ve been using all the tools for successful navigation.”

“It was applicable to my workplace issues and I enjoyed learning with my peers.”

“A very nice mix of teaching and interaction.”